Defect #1837: OK for Past Year - Incoming Calls Now Failing - SIP2SIP - AG Projects

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Defect #1837

closed

OK for Past Year - Incoming Calls Now Failing

Added by Joe Leighton almost 12 years ago. Updated over 11 years ago.

Status:

Closed

Priority:

High

Assignee:

Category:

Quality of Service

Target version:

Production

Start date:

03/13/2013

Due date:

% Done:

Estimated time:

Keywords:

Description

System has been working well for over a year. Now unable to receive phone calls for past 2 days. Below is a call log for 1 such failure.

My SIP account credentials are:

SIP address: 2233455417@sip2sip.info
Password: a5c8rr6673

- Username: 2233455417
- Domain/Realm: sip2sip.info
- Outbound proxy: proxy.sipthor.net
- XCAP root: https://xcap.sipthor.net/xcap-root

Please advise resolution.

Thanks, Joe
joeleighton@bigplanet.com

CDRTool SIP trace SIP session 0e1fc89b28fbd4061d6b1b37743c58ef@66.54.140.46

Click on each packet to expand its body content

Click here for RTP media information

Packet     Size     Time     66.54.140.46    node11    node05
    1/10      884 bytes     21:16:26     
UDP port 5060      INVITE sip:2233455417@sip2sip.info
audio->66.54.140.46:18080
UDP port 5060      
    2/10      349 bytes     21:16:26     
UDP port 5060      100 Trying for INVITE
UDP port 5060      
    3/10      1151 bytes     21:16:26           INVITE sip:10098673@85.17.186.5
Diversion: counter=1
audio->81.23.228.129:59242
UDP port 5060     
UDP port 5060 
    4/10      644 bytes     21:16:26           100 Trying for INVITE
Contact: 85.17.186.5:5060
UDP port 5060     
UDP port 5060 
    5/10      660 bytes     21:16:26           180 Ringing for INVITE
Contact: 85.17.186.5:5060
UDP port 5060     
UDP port 5060 
    6/10      572 bytes     21:16:26     
UDP port 5060      180 Ringing for INVITE
Contact: 85.17.186.5:5060
UDP port 5060      
+2s     7/10      1005 bytes     21:16:28           200 OK for INVITE
Contact: 85.17.186.5:5060
audio->85.17.186.5:6376
UDP port 5060     
UDP port 5060 
    8/10      920 bytes     21:16:28     
UDP port 5060      200 OK for INVITE
Contact: 85.17.186.5:5060
audio->81.23.228.129:59240
UDP port 5060      
    9/10      460 bytes     21:16:28     
UDP port 5060      ACK sip:10098673@85.17.186.5:5060
UDP port 5060      
    10/10      488 bytes     21:16:28           ACK sip:10098673@85.17.186.5:5060
UDP port 5060     
UDP port 5060

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sip2sip call log_failed incoming call.png (238 KB) sip2sip call log_failed incoming call.png	call log of failed incoming call	Joe Leighton, 03/13/2013 04:29 AM
sip2sip support_image of Xlite setup.png (46.4 KB) sip2sip support_image of Xlite setup.png	Xlite setup	Joe Leighton, 03/13/2013 06:07 PM

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Updated by Adrian Georgescu almost 12 years ago

Description updated (diff)
Status changed from New to In progress

Your SIP device is not registered and the call went to voicemail.

There is nothing wrong about this server-wise. You should make your end-point register if you want to receive calls.

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Updated by Joe Leighton almost 12 years ago

My SIP device is a X-Lite softphone downloaded on my computer.

Please advise how to "make my end-point register".

Please also note that I have been receiving calls successfully for 12 months up until 3 days ago and I have done nothing to change the setup.

Thanks, Joe

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Updated by Adrian Georgescu almost 12 years ago

Three days ago we enabled TLS transport which is now advertised in DNS as default. Perhaps your client does not work well with TLS, try change the outbound proxy settings to use UDP or TCP instead.

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