MostEncounteredProblems » History » Revision 5
Revision 4 (Adrian Georgescu, 06/06/2013 12:03 PM) → Revision 5/41 (Adrian Georgescu, 06/06/2013 12:03 PM)
h1. Most Encountered Problems h2. Request Timeout (408) This means that Blink is not able to communicate with the SIP server. Several reasons can cause this: * Incorrect account configuration (wrong SIP Proxy address) - you can fix this yourself by changing the account information * Software firewall installed on computer blocking the software - you can check or fix this by asking the system administrator * Network firewall blocking traffic - you can check or fix this by asking the network administrator * SIP Server does not answer - you must ask for support the SIP service provider and provide them the SIP trace h3. h3 How to troubleshoot this? * You can eliminate some of the possible causes by using a SIP account provided by Blink. For this add a new SIP account in Blink and select *Create a Free Account* option. * Check the Logs from menu Windows -> Logs -> SIP. Make a call and provide the logs to your service provider