Most Encountered Problems¶

Request Timeout (408)¶

This means that Blink is not able to communicate with the SIP server. Several reasons can cause this:

• Incorrect account configuration (wrong SIP Proxy address) - you can fix this yourself by changing the account information
• Software firewall installed on computer blocking the software - you can check or fix this by asking the system administrator
• Network firewall blocking traffic - you can check or fix this by asking the network administrator
• SIP Server does not answer - you must ask for support the SIP service provider and provide them the SIP trace

How to troubleshoot this?¶

• You can eliminate some of the possible causes by using a SIP account provided by Blink. For this add a new SIP account in Blink and select Create a Free Account option.
• Check the Logs from menu Windows -> Logs -> SIP. Make a call and provide the logs to your service provider