MostEncounteredProblems » History » Version 6
Adrian Georgescu, 06/06/2013 12:03 PM
| 1 | 1 | Adrian Georgescu | h1. Most Encountered Problems |
|---|---|---|---|
| 2 | |||
| 3 | h2. Request Timeout (408) |
||
| 4 | |||
| 5 | This means that Blink is not able to communicate with the SIP server. Several reasons can cause this: |
||
| 6 | |||
| 7 | 2 | Adrian Georgescu | * Incorrect account configuration (wrong SIP Proxy address) - you can fix this yourself by changing the account information |
| 8 | 3 | Adrian Georgescu | * Software firewall installed on computer blocking the software - you can check or fix this by asking the system administrator |
| 9 | 1 | Adrian Georgescu | * Network firewall blocking traffic - you can check or fix this by asking the network administrator |
| 10 | 3 | Adrian Georgescu | * SIP Server does not answer - you must ask for support the SIP service provider and provide them the SIP trace |
| 11 | 4 | Adrian Georgescu | |
| 12 | 5 | Adrian Georgescu | h3. How to troubleshoot this? |
| 13 | 4 | Adrian Georgescu | |
| 14 | * You can eliminate some of the possible causes by using a SIP account provided by Blink. For this add a new SIP account in Blink and select *Create a Free Account* option. |
||
| 15 | 6 | Adrian Georgescu | * Check the Logs from menu Windows -> Logs -> SIP. Make a call and provide the logs to your service provider. |