Defect #2365
closed
PSTN calls are forbidden after credit added
0%
Description
added credit to my account but it seems I receive message stating PSTN calls are forbidden. Will it take a little time to have the credits activated on my account? I see the $20 payment visible at the credit tab.
Thank you
Updated by Adrian Georgescu almost 11 years ago
- Status changed from New to In progress
Which username?
Updated by
Updated by Dash Aris almost 11 years ago
I have my problem too ...I have a credit of 32.46 USD but my PSTN access cannot enable why.?.. can you check here is my account name "dasharis@sip2sip.info" please ASAP I cannot call now using PSTN
Updated by steve garside over 10 years ago
New account, added credit... getting PSTN calls are forbidden
You took my money... need a solution please ( steveg@sip2sip.info )
Updated by Tijmen de Mes over 10 years ago
steve garside wrote:
New account, added credit... getting PSTN calls are forbidden
You took my money... need a solution please ( steveg@sip2sip.info )
Please try now, it should work for steveg@sip2sip.info
Updated by Jacek Uchman over 10 years ago
I have recharged account $ 20 for a long time, but I can not make calls to the PSTN. Can you do something about it?
user: amoksiklav@sip2sip.info
Updated by Tijmen de Mes over 10 years ago
Jacek Uchman wrote:
I have recharged account $ 20 for a long time, but I can not make calls to the PSTN. Can you do something about it?
user: amoksiklav@sip2sip.info
Please try again, it should work now.
Updated by Jacek Uchman over 10 years ago
Tijmen de Mes wrote:
Jacek Uchman wrote:
I have recharged account $ 20 for a long time, but I can not make calls to the PSTN. Can you do something about it?
user: amoksiklav@sip2sip.info
Please try again, it should work now.
Unfortunately, no change, I checked the settings on my friend account and working. This means that something in your settings is wrong.
Updated by Tijmen de Mes over 10 years ago
I see now that your calls are forward by us and denied by our upstream provider, can you please enable the codec 'g711/alaw or ulaw' on your sip client? Unfortunately the PSTN gateway can only do G711,G.729a and GSM
Updated by Jacek Uchman over 10 years ago
Tijmen de Mes wrote:
I see now that your calls are forward by us and denied by our upstream provider, can you please enable the codec 'g711/alaw or ulaw' on your sip client? Unfortunately the PSTN gateway can only do G711,G.729a and GSM
I added the required codecs. I still have a problem with the connection.
Updated by Jacek Uchman over 10 years ago
Jacek Uchman wrote:
Tijmen de Mes wrote:
I see now that your calls are forward by us and denied by our upstream provider, can you please enable the codec 'g711/alaw or ulaw' on your sip client? Unfortunately the PSTN gateway can only do G711,G.729a and GSM
I added the required codecs. I still have a problem with the connection.
Now it moved, thanks for the help.
Updated by Tijmen de Mes over 10 years ago
- Status changed from In progress to Closed